Frequently Asked Questions
Got questions?
We've compiled answers to the most common inquiries about our products, shipping, returns, and more to help you get the information you need quickly and easily.
For order support: support@tenpercentclub.net
For marketing and collaboration query's: info@tenpercentclub.net
For general customer services query's: info@tenpercentclub.net
What if I haven't received my order?
If your order hasn’t arrived within the expected timeframe, please contact our support team (via the form or support@tenpercentclub.net). Include your order number and any tracking info you've received, and we’ll investigate.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items will only be accepted un-opened and with the seal still on. For more information on our full returns policy, see here.
How much does shipping cost?
Shipping cost is calculated at checkout based on your delivery address and the shipping method chosen.
How can I get in touch?
For any customer service enquiries related to orders or returns, please email support@tenpercentclub.net.
For any other enquiries, please contact info@tenpercentclub.net.
Still got questions?
Contact Ten Percent Club
Questions about our products or your order? We're here. Drop us a message and a member of our team will reply as soon as possible.